Bio Music One App — Essential Information

BIO MUSIC ONE APP

Your BMO App

This page is dedicated to users of the Bio Music One app. Here you will find the essential information you need to continue enjoying your albums and easily resolve the main situations you may encounter: an unstable or interrupted Internet connection, an app or server update, or a change of device or account…

In most cases, a few simple steps are all that is needed.

1. If you can no longer connect to the app

The Bio Music One app and the server that supports it may occasionally require an update: a technical development, an improvement to certain features or an adaptation to Apple or Google requirements.

During these updates, the app may occasionally become temporarily inaccessible while your device is connected to the Internet or mobile data.

In this situation, two points are essential.

Do not uninstall the app Do not uninstall the app in an attempt to reinstall it. You would temporarily lose access to the albums stored in the app and would need to wait until the issue is fully resolved before being able to recover them.

Continue using your albums offline

The Bio Music One app has been designed so that you can continue listening to albums you have already downloaded, even when a connection to the server is temporarily unavailable.

The simplest solution:
turn on Airplane Mode on your phone or tablet, then open the Bio Music One app again.

In offline mode, the content of the information pages cannot be loaded. A message will appear instead to indicate the purpose of each page.

Your previously downloaded albums remain accessible in the app.

You can therefore continue using Bio Music One while the technical issue is being resolved.

2. If your albums are no longer available

Access to the Bio Music One app is linked to the Apple or Google account used on your device.

You have changed your account or email address

If you are now using a new account, simply contact us via the CONTACT form and provide both your previous account details and the new ones.

We can then reactivate your albums for the new account.

Important for iPhone and iPad users

When you sign in to Bio Music One, Apple may hide your email address and automatically generate an Apple Relay address.

If your albums no longer appear, check that Bio Music One is using your usual Apple account.

If necessary:

Close the Bio Music One app without signing out.
Open Settings → your Apple Account → Sign in with Apple → Bio Music One.
Select Stop Using Apple ID.
Open the Bio Music One app again.
Sign out from the app menu.
Sign in again from the Series 1 Albums or Series 2 Albums page.
When signing in, choose Share My Email.
You can then download your albums again.

3. The essentials of your BMO App

Your albums are available as soon as they are activated As soon as your payment is received — through the App Store, Google Play or directly via our website — your albums are activated. You can then download them in your Bio Music One app.

Use on up to two devices at the same time You may install the Bio Music One app on as many devices as you wish and use it simultaneously on two devices with the same account. If you use it on a third device, the session on the first device in use will automatically be closed.

Your albums with you, wherever you are Once downloaded, your BMO albums can go with you anywhere. You can listen whenever you feel the need, including when you do not have an Internet connection.

Create your own sequences The app allows you to easily schedule sequences of several albums according to your needs at the time, for a more personalized experience.

Your purchased albums remain available When you change devices, simply download the Bio Music One app again and sign in with the same Apple or Google account. Your albums will then be available, ready to download onto your new device.

If you change accounts, contact us via the CONTACT form and provide your previous account details and the new ones. We will reactivate your albums for the new account.

4. Get the most from your app

We invite you to take a few moments to explore the information pages included in the Bio Music One app.

They have been designed to guide you through your experience and help you use BMO in the way that best suits your needs.

We especially recommend the Instructions and Usage Tips pages.

And if you cannot find the answer to your question on this page or directly in the app, you can of course write to us via the website’s CONTACT form.

We are always here to help.